Shipping policy

SHIPPING INFORMATION

Please verify your shipping address.
Backorders and pre-orders will be shipped as soon as items come available.
In-Stock items ordered with Back-ordered items will not ship until the Back-ordered items are available.
You may receive several shipments to complete the fulfillment of your order.
Shipments to the same customer may be combined for faster service.
All orders must be shipped, we cannot accept 'pickups' from our office.
We cannot accept checks, money orders, or telephone orders.
Saturday delivery is unavailable.
Delivery to hotels and freight forwards is prohibited. We are not responsible for lost or undeliverable packages shipped to these locations.
UPS will not deliver to PO Boxes overseas. Please provide a valid street address and phone number.
A phone number is required for all international orders. If a shipping carrier is unable to contact you, the order may be abandoned.
Shipping address cannot be changed after checkout.
We are not responsible for item/ shipping costs if the package is abandoned, destroyed, lost or shipped to the wrong address.
We are unable to ship packages with a customers shipping account.
If shipping to an international shipping consolidation company, We are only responsible for the package to reach the given shipping address not the purchaser in their respected country.
Ordering from a country other than one service to a shipping consolidation company will result in a canceled order.
You may receive several shipments to complete the fulfillment of your order.

SHIPPING TIME

Orders will generally ship the next business day for both standard and expedited deliveries. The package will take a 3-5 business day to be delivered. Please contact us at (866)591-6999 to discuss other shipping arrangements. If orders are returned to us as undeliverable, we will process a refund for the order total minus the shipping fees.



LOST PACKAGES

If for any reason, you never received your package, we can help you sort this out.
If your package hasn't arrived yet and you're worried about receiving it:
Please give the shipment time to arrive. Orders take different amounts of time to arrive depending on your carrier choice and location.
Was the address we shipped it to correct? If not, it may be delivered back to us as "Not Deliverable as Addressed" or "Return to Sender - Unknown".
Bring it to our attention. We leave tracking your order up to you after we have sent it out. Email us regarding your inquiry and attach your original receipt with Order Number.
Call the shipping company (UPS, USPS, DHL) and give them the tracking number to verify the information is correct. They may be able to tell you where your package is as well. This will also verify that your package may be waiting at your local UPS, USPS or DHL office for pickup.
Delivery estimates are for business days (Monday through Friday- Saturday delivery is not available). If shipped via UPS or DHL, insurance is automatically added to your package. Please contact the carrier to receive instructions and options if you feel your package has been lost or delivered to the wrong address. USPS orders are not insured but we will work with you to resolve any issues.
Try filing a "File 1510" with USPS. This is a package trace. 1510 may take several months to complete an investigation. The post office will search for your package from our local office to you. They will check all offices in the path to verify the package isn't waiting or undeliverable. If they find the package, it is immediately delivered to you. 1510 is free to file and no charges would be incurred for postage.
We can not be held liable for items listed as 'delivered' via USPS, UPS, or DHL. Items listed as 'delivered' are considered closed and completed orders. If you find an order is listed as delivered on the USPS website but you cannot find your package, please contact the carrier and provide the tracking number.


APO. DPO AND FPO ADDRESSES

All packages are sent via USPS. Please choose USPS during checkout.
UPS will NOT deliver packages to APO, FPO or DPO addresses.
TRACKING AND DELIVERY CONFIRMATION

Tracking is included with all orders. Information will be sent by email when your order is ready to ship. It will update when the package has been picked up by your preferred carrier