Refund Policy
30-day return window
You have 30 days from the date of delivery to request a return. To be eligible, the item must be unused, undamaged, and in its original packaging with all accessories included.
How to start a return
Email zhidianoffice@gmail.com with your order number, the item you wish to return, and the reason. We will confirm your return and send you the return address and shipping instructions. Please do not ship anything back before your return has been confirmed.
Return shipping costs
Return shipping is paid by the customer. We recommend using a trackable service, as we cannot issue a refund for returns that are lost in transit.
Refunds
Once your return arrives and passes inspection, we will notify you and issue the refund to your original payment method. Please note that original shipping charges are not refunded. Your bank may take additional time to post the refund to your account.
Damaged, defective or wrong items
Please inspect your order on arrival. If anything is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and photos, and we will arrange a replacement or refund.
Not eligible for return
- Custom or personalised items (custom sizes, printed logos, made-to-order boards)
- Items that have been used, written on, installed, or removed from their original packaging
- Items returned more than 30 days after delivery
Exchanges
We do not process direct exchanges. To change an item, return the original for a refund and place a new order — this is the fastest way to get what you need.
Cancellations
Orders can be cancelled for a full refund any time before dispatch. Once an order has shipped, please use the return process above.
Questions
Email zhidianoffice@gmail.com — we reply on business days.